Refund & Returns Policy
Last Updated: July 2026
At Cozymeart, we want every customer to enjoy a comfortable and satisfying shopping experience. We carefully select and prepare our home textile products to ensure quality, comfort, and reliability.
If you are not completely satisfied with your purchase, our Refund & Returns Policy explains the conditions, process, and requirements for requesting a return or refund.
By placing an order with Cozymeart, you acknowledge and agree to the terms outlined below.
Return Eligibility
We accept return requests for eligible products within 30 days after delivery.
To qualify for a return, the following conditions must be met:
- The product must be unused, unwashed, and in its original condition.
- The product must include original packaging and any included accessories.
- The item must not show signs of use, damage, alteration, or improper handling.
- A return request must be submitted within the applicable return period.
For hygiene and product safety reasons, certain items may not be eligible for return if they have been used, washed, or altered after delivery.
We recommend carefully checking product details, sizes, and specifications before using your items.
How to Request a Return
If you would like to request a return, please contact our customer service team before sending any products back.
Please provide:
- Your order number.
- The email address used when placing the order.
- Details of the product you would like to return.
- The reason for your return request.
- Supporting information or images if there is a product issue.
Please contact us at:
Email: [email protected]
Our customer service team will review your request and provide further instructions.
Please do not send products back before receiving return instructions from us. Returns sent without prior communication may not be processed.
Return Shipping
Customers are responsible for ensuring that returned products are properly packaged and protected during transportation.
Return shipping arrangements and related costs may vary depending on the reason for the return.
If a product arrives damaged, incorrect, or has a quality issue, please contact us as soon as possible after delivery. We will review the situation and provide an appropriate solution.
Refund Process
Once we receive and inspect an approved return, we will process the refund according to the condition of the returned product.
Approved refunds will be issued to the original payment method used during purchase.
Please note that processing times may vary depending on your payment provider and financial institution. After a refund is issued, it may take some time before the funds appear in your account.
The final refunded amount may be affected by applicable conditions related to the order.
Damaged or Incorrect Items
We take great care to ensure that every order is prepared accurately and reaches you in good condition.
If you receive:
- A damaged product.
- A defective item.
- A product different from what you ordered.
Please contact us promptly after receiving your order.
To help us resolve the issue efficiently, please provide:
- Your order details.
- A description of the problem.
- Clear images showing the issue when applicable.
Our team will review your request and work with you to find a suitable solution.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing your order.
Cancellation requests can only be considered before the order enters the preparation or fulfillment process.
Once an order has been processed or shipped, cancellation may no longer be possible. In this situation, you may request a return according to our Refund & Returns Policy after receiving the product.
Exchanges
Currently, we handle product concerns through our return and refund process.
If you need a different product, size, or style, please contact our customer service team. We will review your request and provide guidance based on the specific situation.
Non-Returnable Situations
Returns may not be accepted in the following circumstances:
- Products that have been used, washed, or modified.
- Items returned without prior communication.
- Products damaged due to improper care or handling.
- Requests submitted outside the applicable return period.
- Items that do not meet return requirements.
We encourage customers to carefully review product information and care instructions to ensure the best experience with their purchase.
Product Care Responsibility
Our home textile products are designed for comfort and long-term use. Proper care helps maintain product quality and appearance.
Customers should follow the care instructions provided with their products. Damage caused by improper washing, storage, or handling may not qualify for a refund or replacement.
Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes in our services, customer experience improvements, or operational requirements.
Any updates will be published on this page with the revised date. We encourage customers to review this policy before making purchases.
Contact Us
If you have any questions regarding returns, refunds, or order concerns, please contact us:
Email: [email protected]
At Cozymeart, we are committed to providing comfortable, beautiful, and dependable home textile products while offering helpful customer support throughout your shopping journey.
